"Dear ‘A Man At Hand’ team,
Your commitment to providing continuous improvement and excellent customer service has improved our systems and ability to effectively deal with work orders and clients. Your options to text and email tenants booking times, provide tentative appointments, etc has engaged tenants, ensuring they can confirm details with their preferred method of contact / technology. Rather than a phone message that is not received or forgotten to be returned.
This year, with some big legislative changes to real estate tenancy laws, your company was fantastic in listening to our needs. Your innovative approach to adapting systems, providing tailored quote packages, and implementing a mass quote and installation program for properties has seen you still provide exceptional service to each and every one of the 100+ clients you dealt with on various occasions throughout the past couple of months
Again, thank you for your service, and we look forward to continuing to work with you in the future!"
From Rebecca Maloney at Harcourts Beachside in Yanchep.